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Screens showing the Australian Government Department of Health website on a tablet, laptop, and mobile phone.

Department of Health

health.gov.au digital transformation

Impact area

Health and wellbeing

Services

Experience

Product design

Research and strategy

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The Commonwealth Department of Health asked Folk to help it transform its on-line presence to a consolidated, comprehensive and future-focused digital offering, in line with the Government’s transformation agenda.

Working together with the transition team, Folk employed a human-centred design approach to respond to the needs and challenges of diverse stakeholders. The design needed to address the multitude of interactions and relationships that any user could have with Health, for whatever reason, and at any point in time.

Smartphone displaying the Australian Government Department of Health website homepage.

Activities included:

  • Desktop research: analysis and review of 120+ digital assets including content audit and analytics;
  • User research: Interviews and workshops with large groups of internal stakeholders; in-depth user research with diverse audiences (including consumers, health professionals, service providers and industry); online survey of website owners and teams;
  • Future state proposition: Digital transformation strategy including a rationalisation strategy for more than 170 public-facing websites;
  • Prototyping and testing: user concept testing;
  • Detailed design: Experience design foundations and detail product design; and
  • Launch and ongoing: Beta to Live strategy, including assistance with transition to BAU; ongoing program of user testing and optimisation.
Two people reviewing numerous sticky notes and printed documents arranged on a whiteboard.Table covered with sticky notes related to health topics on the left, alongside a circular infographic of health-related keywords in blue and yellow bubbles under the title Health in Australia on the right.
Diagram illustrating Australian government health policy, regulations, and programs with interconnected topics and conditions shown as colored circles alongside a photo of sticky notes on a table.Long whiteboard filled with handwritten notes, flowcharts, and printed profiles, used for project planning or design brainstorming.
Two copper-framed posters mounted on a wall displaying Health.gov.au content and experience principles.
Screenshots of the various pages of the Australian Government Department of Health website.
Smartphone and tablet displaying the Australian Government Department of Health website with Medical Costs Finder and resource listings.
Three tablet screens displaying the Australian Government Department of Health Medical Costs Finder tool.

Visit the Medical Costs Finder to find out more.

Screens of the Australian Immunisation Handbook displayed on a smartphone and tablet.

Visit the Australian Immunisation Handbook to find out more.

Side-by-side comparison of the Australian Government Department of Health website before and after a redesign.

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