Journal What we’ve been up to 2025 Article ISO far, ISO good Secure by design – Folk is ISO 27001 certified New work Designing trust and clarity into urgent care pathways Helping Australians navigate care with confidence — one small change at a time New work The relationship is the service Rethinking human-centred care models Event 1+1=3: Collaboration adds up to better results Sharing our experience of multi-agency collaboration at DrupalSouth 2025 with PreviousNext Article Three is the magic number UI + Developers + Content: working as one in product design Article Humility is key to success in design (in my humble opinion) In design, success depends not only on creativity, technical skills and experience, but also on our attitudes Article Don’t miss the chance to add true flair to form Interface and brand design pairing is what makes digital design not just usable, but memorable (and visa versa) New work Repairing the repair process for social housing tenants Homes NSW MyHousing Repairs service: rethink, redesign, and repair trust 2024 New work Recognisable. Accessible. For all. The first ‘Medicare Mental Health Centre’ goes live in Logan New work Transforming engagement to empower conservation Creating clear information pathways to participate in NSW's Biodiversity Offsets Scheme Event Catalytic adaptation on the horizon What we heard at this year's AdaptNSW Forum New work Climate change doesn’t care what you think Helping people find information to take action Event Reimagining education: Insights from EduTech 2024 This year’s conference, the challenge of navigating change Event Closing the gender pay gap Strategies for gender equality with the Minister for Women, the Hon. Jodie Harrison Awards GOOOOD day at the office Folk wins four awards at this year's Australian Good Design Awards New work Learning from life-saving community voices Folk’s contribution to conversations and co-design of Lived Experience of Suicide Service Guidelines New work When saying little says a lot Supporting Black Dog Institute to reach Australians in need of support (but may not know it) Article Breaking barriers SANE’s guided digital service reaches thousands in critical need of mental health support 2023 Event Purpose, on purpose Reflections from Purpose Conference 2023 New work Seaing clearly Transforming Beachwatch to keep our swim sites safe Event Redefining our relationship with tech Insights from Gartner IT symposium 2023 New work From audit to action Elevating TAFE NSW's digital enrolment experience Event The pull of pushing boundaries UX Australia returns. (As do we as a proud sponsor) Event Cards for humanity Celebrating Beyond Sticky Notes’ new Model of Care for Co-design Expansion Pack New work A lifeline, before you need it most The value of a mental health resource tailored to self-led support, from Lifeline Article An eye to a better future Welcoming Louise Helliwell as a Partner and co-owner at Folk New work Vital state-istics Visualising social progress across Australian states and territories Article We support the Uluru Statement Folk supports the Uluru Statement from the Heart and the proposed establishment of an Indigenous Voice to Parliament (Voice) Article Disrupting Disadvantage Finding what (really) works and what doesn’t Article We’re happiest when we’re learning Happy teams › great work › sustainable futures. Bringing game-changing learnings back to Folk New work McGrathNicol are big for… New undergraduate campaign catches the ear, eye and ambition of the brightest candidates Event Work: in progress ‘Trends in the Future of Work’, from WeWork Event Designed with Pride Celebrating queer design at the State Library Client news Geelong Head to Health opens Congratulations to Neami National on the opening of their 5th Head to Health Centre Article Sydney WorldPride 2023 Standing with our First Nations and LGBTIQ+ communities New work Koala centred design Folk helps create a new website with state government to support the protection of koalas in NSW 2022 Article Inclusion at Work Week Why it's important to me. And we Event Early adapters Insights and perspectives from the AdaptNSW 2022 Forum New work Opening (digital) doors for people experiencing disadvantage When real doors close due to pandemics and other disasters, how can we ensure that critical support services remain open and accessible online? New work We get… noticed Working with SANE and oOH!media to launch a national digital advertising campaign Awards Good Design (Awards) better access to mental health services Folk wins two Golds at this year’s Australian Good Design Awards Article Stop the Stigma Online child sexual exploitation: How I learnt I (and you) can help Event It's on UX Australia 2022 starts today. Wishing speakers and audience, in Melbourne and online, a remarkable four-day conference Article Warning: sudden drop ahead Google's Universal Analytics is retiring. So... what are the next steps? Article From Covid, to Vivid Pulse, Patterns in Nature, and navigating a cancelled festival New work Yumi Sabe: Indigenous Knowledge Exchange Improving knowledge access, decisions, and outcomes for Aboriginal and Torres Strait Islander communities Article It all adds up 5 thoughts on ‘content strategy and design’ as we see it (and don’t) Article The next wave Meet Joelle, Shayna, Jude and Kelly. Welcome to the Folk team Article See Change? Finding the will and the way – to defeat ‘ain’t broke’ Event Wise wise words Reflections on The Doing Design Festival ‘reflective practice’ New work Valiantys: Atlassian Consultancy Cutting edge curiosity 2021 New work A BETA way to support inbound travellers Guidance for returning travellers undertaking mandatory hotel quarantine Media Good As AIATSIS website redesign receives prestigious Gold Good Design Award Article From off course, to of course! Committing to the design process Article Unconscious by us? Diversity by design Event Learning about the teachers Presenting at the ISDDE Education Conference Event Folk's Strategy Director talks at Design Research 2021 Conference A diary study study Article Happy World IA Day What we learnt from sorting lollies 2020 Media Winner. Winner. Two Folk rebrands win at the Transform Awards Article The end of the Annandale A fond farewell to an Inner West icon Article Using behavioural data insights in human-centered design It's only after digging deeper that the results get interesting New work Launching (into the) ASX DataSphere Helping businesses enhance the value of their datasets, analytics models and product ideas Media From Good to Greta Folk receives prestigious Good Design Awards win New work Medical Costs Finder Co-designing a digital solution for medical cost transparency across Australia Event Folk Sponsors UX Australia 2020 Everything User Experience Client news Spire Intranet wins Gold The 2020 global Intranet and Digital Workplace Awards New work Solar battery systems An online tool that helps homeowners in NSW to add up the benefits Media What on earth day? Folk’s Greta poster makes the ‘cover’ of Creative Review Client news Campaign success Congratulations to McGrathNicol: voted grads’ #1 New work Enjoy 2020 An idea hidden in plain sight New work Poster’d by Folk 2019 Another year goes bye 2019 Event Cooking for a Cause with OzHarvest A socially responsible Folk social Article Real Value(s) Brands and Trust, and doing the right thing. New work Mentally Healthy and User Friendly A new website for the National Mental Health Commission Client news Curly comes home The second-hand excitement is high for our client, Code Barrel, as Atlassian’s most recent acquisition Client news Resilience and brilliance How is well-being and performance connected at your organisation? Introducing the Oranges Toolkit Event Hey UXa’s Look out for Folk(s) at UX Australia 2019 Article Designing for extreme users to fuel better solutions for everyone It’s human nature to assume that our experiences of using something are the most common experiences, and that everyone is starting from the same place we are. Event Weave proved popular Our “Close Knit…” Community poster: Sold! Event Folk stars in Channel (K)9’s pet project 21 June was Bring Your Dog to Work Day around the world. New work San Francisco Design Week 2019 Our “Close Knit…” Community poster New work Poster’d: 2018 Our year-long self-initiated project People Say it with… strategy Folk appoints Michael Bloom as Strategy Director. Event Who’s in!? Folk get their socks off at Balmain Bowling Club 2018 Article Nudging for good Applying behavioural insights to improve policy outcomes Client news Central Coast Council launches new website Central Coast Council is a newly created council, formed through the amalgamation of the former Gosford City and Wyong Shire Councils Client news Carer Connect UX, UI and identity design We’d like to congratulate the Queensland Department of Child Safety, Youth and Women on the recent and successful launch of Carer Connect New work Thought for food A campaign to help fight food waste New work Week Plan identity A productivity tool for over-achievers Article Embrace Learning UX research and design We’d like to congratulate Queensland's Department of Education and Training (DET) on the recent and highly successful launch of the Embracing 2018 Global Education Program. Event Graham hosts AGDA Pecha Kucha evening at Sydney Design Festival AGDA’s annual Pecha Kucha event has become one of its most prestigious Client news ThinkUKnow… what your child does online? Cyber-safety makes front page news, sadly Article Solar Powered Folk Results of our recently installed solar panels are in 2017 Article You can’t A/B-test your way to greatness The value of design and innovation New work Poster’d: 2017 A self-initiated project by Folk Article Behavioural Economics: Design for good How many times have you been puzzled or surprised by people’s behaviour, particularly when their actions seem counter to their own best interests? Event Maddy and Graham talk for AGDA at The Distillery AGDA’s ‘Where To From Here’ is an opportunity for final year students and recent grads to have their most pressing questions, about entering the industry, answered. Folk were delighted to be invited to speak Article Folk makes a donation to Ronald McDonald House Our Giftmas-in-July fundraiser is put to bed Event Our Graham talks at the ICON Conference Searching for the surprisingly obvious New work Bringing investors and their trends to life, online Deloitte Access Economics for the ASX Article Unpacking Plastic Free July Getting out of it what we put in New work Easy does it Brand identity for Easy Agile Article Good work at work The cost of mental health in the workplace New work Speek up! Encouraging 'geeks' to speak New work Alignment and dialogue Rebrand for Health Justice Australia Client news Deloitte'd Congratulations, as AFR top grad employment winners announced 2016 Event Money for something A donation to Alzheimers in for the form our Creative Director - we can explain Event We're back! At Service Design 2016, Canberra New work BoardLinks Equalising the gender diversity ratio, across the board Event Self raising power Folk's bake off Article Digital Marketplace Folk has joined! Client news Congratulations to Barnardos Australia for MyStory Barnardos Australia and their MyStory case management system win award Article 500 pennies for our thoughts (in B&T Magazine) Article No answers, just better questions Folk's Managing Director goes to Harvard Business School New work Many hands make bright work How Folk’s 2015 Christmas Card took shape Client news We will remember them Anzac Centenary 2015 Article Searching for the obvious Where do ideas come from? Event Market Day At Susan Street Studios New work Kicking the habit can be hard But the experience is getting better, thanks to Cancer Institute NSW. Client news Making legal information accessible Launch of Best for Kids website Media Taking justice online NSW Online Courts Media Thanks Bob It’s always good when our clients have good things to say about working with Folk. Even better when they do it in the media.
